100% Price Protection
We want you to be confident that when you shop with Patient Sleep Supplies, Inc. you are receiving the best price available. If within 30 days of your purchase your item goes on sale or a competitor offers a lower price on the exact item, let us know and we will credit you the difference. Lower prices include published prices on minimum advertised price restricted to retailers based in the United States. Auction websites, Wholesalers and websites that do not regularly answer their telephones during normal business hours are excluded from this guarantee.
Shipping Information
PatientSleepSupplies.com understands your sleep therapy is critical to your well-being and it is essential to have the equipment and supplies you want, when you need it. Provided your order is placed before 5 PM EST, Monday – Friday, excluding holidays, we will ship your order the same day. Occasionally, due to demand, we may not have your entire order in stock. If this happens we will hold what is in stock and ship all products as soon as the back-ordered item arrives unless otherwise instructed. Your order can be tracked using the tracking number provided via email at time of order processing. All orders over $49 will receive free ground shipping to all 48 states in the continental US.
Return Policy
For any returns, exchanges, or replacements please call Customer Service for a Return Merchandise Authorization (RMA) number. PatientSleepSupplies.com will accept returns on any unopened product within 30 days of the original ship date. Sending any product in without an RMA may result in a 15% re-stocking fee and will be subtracted from the original purchase price and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened cannot be returned.
To avoid returns, we make every effort to help you be sure of sizes and features of all items prior to purchase. As always, please call us if you have any doubts or questions about your order before it ships. We can be reached toll free at (877) 823-9310.
PatientSleepSupplies.com will accept returns on merchandise sold that have manufacturing defects. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if necessary, an RMA# will be issued to you via email. Please note that any associated shipping cost to return merchandise to PatientSleepSupplies.com isnot covered in any warranty situation.
No credits or refunds will be issued until we have received the product into our facilities and have examined them.
A special note about masks and machines:
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure! For health reasons, all CPAP, APAP and BiPAP machines as well as Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made by solely by the manufacturer. CPAP, APAP and BiPAP machines, which are experiencing functional issues and are no longer under manufacturer warranty MAY be repairable by the manufacturer. This policy varies by manufacturer. A diagnostic fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment.
Returned items should be sent after receiving authorization (RMA #), along with a written explanation to:
PatientSleepSupplies.com, 1415 Lawrence Drive, Newbury Park, CA 91320.
Prescription Requirement
When purchasing a CPAP unit, CPAP humidifier, or CPAP interface (masks, nasal pillows, etc.), a copy of your prescription is required. For your convenience, you may simply fax your prescription to us at (877) 256-8545. Please note that the prescription must come from your physician and clearly state the pressure settings for your machine. Sleep study reports are not valid as prescriptions. If you have any questions, our friendly and knowledgeable staff is available to help at (877) 823-9310.
Contact Us
Phone: 877.828.9310
Fax: 877.256.8545
info@patientsleepsupplies.com
1415 Lawrence Drive
Newbury Park, CA 91320
Insurance
Patient Sleep Supplies is for cash paying patients only. Classic Sleepcare has been selected as our partner for patients who would prefer to bill their insurance for CPAP equipment and supplies. Please contact Classic Sleepcare for insurance verification. (Medicare & Medicaid plans not accepted).
Classic Sleepcare's focus is delivering the highest standard of care to sleep apnea sufferers through the CPAP Circle of Care© patient care program. We provide our patients with a full range of CPAP & BiPAP machines and related consumables, representing all the leading manufactures, with billing to your insurance carrier. We provide services to patients under the care of some of the most respected sleep specialists and leading sleep labs in the United States. If you would like to speak with a Patient Services Representative about setup on PAP therapy or buying PAP-related supplies by billing your insurance carrier please click this link.
